MiCAVS - How to Manage Denials

This comprehensive course is designed specifically for Michigan Crime Victims (MICAVS) staff who are responsible for processing claim award denials on the SNAPAPP platform. Navigating the denial process efficiently is crucial for ensuring timely and accurate resolution for victims.

In this course, you will gain a deep understanding of the end-to-end workflow for viewing, managing, and completing denials within SNAPAPP. We will meticulously cover each stage of the review process, from the initial peer review to the final manager approval. You'll learn practical strategies for interacting with the system, accurately documenting actions, and ensuring compliance at every step.

Key Learning Objectives:

• Confidently locate and access claim award denials in SNAPAPP.
• Understand the criteria and procedures for conducting a thorough peer review of a denied claim.
• Master the responsibilities and actions required during the manager review phase.
• Effectively manage and complete the denial process, ensuring all necessary steps are taken.
• Identify and resolve common issues encountered during the denial workflow.
• Improve efficiency and accuracy in processing claim award denials.

By the end of this course, you will be equipped with the knowledge and skills to streamline the claim award denial process on SNAPAPP, contributing to a more effective and responsive support system for crime victims in Michigan.