Outbound Email is the process of sending emails from SnapApp to external recipients through the email provider SendGrid. It involves creating, routing, and delivering messages using protocols like SMTP.

Inbound Email is the process of receiving emails from external sources into SnapApp. It involves handling incoming messages, often through protocols like POP3 or IMAP, and delivering them snapapp@bluevector.ai.

Table of Contents

• Steps to create Inbound email
• Steps to create Outbound email

Steps to create Inbound email

1. Go to Settings from User menu of the top bar.
2. From the Global Settings click on Receive inbound emails.
3. Select Email provider as SendGrid or MailChimp.
4. Select Reply to as default mail snapapp@bluevector.ai

Steps to create Outbound email

1. Send mail from the Send Mail button of the record.
2. From the Activities, you can also select and add email.

You can also select email from related list to send outbound email.

Here is an example of outbound and inbound email..

Email is sent from SnapApp to the above record. (Outbound Email)

You can configure your mail with proper subject and body. Suitable email templates can also be chosen.

Mail received by the record email.

Email received from the external email to snapapp@bluevector.ai. (Inbound Email)

Thank you for following these steps to configure your SnapApp components effectively If you have any questions or need further assistance, please don’t hesitate to reach out to our support team. We’re here to help you make the most out of your SnapApp experience.

For support, email us at snapapp@bluevector.ai